We offer unique consulting programs to perfect the customer experience. With our expert and experienced staff, we prepare road maps that add value to the companies' customer service operations by developing applicable and effective UNIQ solutions to empower the customer journey.

Since 2007, we have been working effectively with corporations of all sizes operating in different sectors, from telecom to finance, insurance to retail, especially in the Contact Center and Customer Experience fields. To date, we have undertaken more than 40 consultancy projects in Turkey and abroad, and we have provided training to more than 24,000 employees.

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Our Expertise Our experienced team offers development services and applicable solutions in many areas such as strategy, process, customer experience, income and expense management, technology, human resources, capacity, planning, and performance management under three main titles.

STRUCTURING AND CHANGE MANAGEMENT IN THE CONTACT CENTER

STRATEGY AND IMPROVEMENT IN CUSTOMER EXPERIENCE

ANALYSIS AND EVALUATION IN THE VOICE OF CUSTOMER

UNIQ 4D
Consultancy Model While providing our consultancy services, we use our UNIQ 4D Consulting Model, which we have developed based on years of experience and knowledge.

Our model brings success with the sequential and complete implementation of the concepts Discover, Design, Decide, and Deploy.

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We are Experts in our Field We work with a strong, dynamic, and professional team whose members are devoted to specializing in Customer Experience, Customer Satisfaction, company establishment-merger-improvement. Under the strong leadership of our founder, who is one of the well-respected authorities in the industry, we continue to provide consultancy and training services to the world's and Turkey's major companies.

We are Investigative, Analytical, and Detail-Oriented We cover our topics both broadly and in-depth by questioning every detail, making accurate analyzes, and developing original and applicable solutions.

We are Realistic and Result-Oriented Instead of general discourses, we offer realistic proposals with coherent and implementable plans suitable for the dynamics of the corporations and their time limits for which we provide consultancy and training.

We Take Responsibility for our Business End-to-end One of our unique values is that we always stand behind the solutions we offer and continue to provide our full support in the process of their implementation. Our collaboration may start with consultancy and training, but we take responsibility at every stage of our corporate partnership, and we always step up to the plate.

UNIQ Pinpoint
Consultancy Programs... Pinpoint Consultancy Programs are programs that are completed in just a few days but provide long-term positive results.

We simplify the complex processes of Contact Centers and offer effective solutions to increase efficiency, intending to strengthen Contact Centers and services of corporations in providing a perfect customer experience. MORE INFORMATION

Solutions & Business Partners

BOT

CBOT brings a new generation perspective to customer service by enabling an end-to-end digital transformation covering all channels, written and audio, with dialogic artificial intelligence.

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RPA/RDA

With the robotic process automation capabilities we offer to corporations with our RPA and RDA solutions, we automate all processes and operations carried out within business rules. We recommend scenarios in which human resources are used more efficiently, and costs are reduced.

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ClickLearn - Digital Adoption

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Digital Transformation

Changing consumer behaviors and expectations, which have recently gained new dynamics, forces companies to adapt to these changes. Today, digital-focused approaches are improving customer interaction and customer experience.

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