UNIQ Quality Assessment Program

Programs for quality assessment reveal the improvement needs of teams about their call quality performance with concrete data. Therefore, it provides a significant contribution to the goal of increasing corporate performance.
 
In our Quality Assessment Program we measure the call quality performance of the teams and reveal their improvement needs with concrete data. In this study, after measuring the company's business results and the employees' competencies with UNIQ-specific methods, we present the measurement results to the management with various analyses. This way, we identify the employees' areas of improvement and increase the organization's performance in business results.
 
While evaluating the current situation, we consider the following items: