” "I very much value our cooperation with UNIQ for the development of different methods and approaches in all steps of the process from workforce planning to the completion of the service provided to customers in our call center. UNIQ helped us develop new solutions and strategic perspectives. Detailed analyses of the current situation and KPIs in the call center helped us identify areas where we can increase productivity. We have carried out successful studies on new ways of doing business and processes with customized solutions without compromising our current corporate culture. In addition, we received trainings which motivated our team and enabled them to create a difference in sales.
With the Team Manager Development Program, we provided the development of leadership and coaching competencies.
 
With UNIQ's expert and experienced staff, companies that want to increase call center efficiency and invest in improving human resources with subject-specific training content will reach solutions in parallel with their needs in the fastest way.”

” "We preferred UNIQ because when we told about the problems and troubles we experienced as a company, we were convinced that their guidance and approach to problems would benefit our company. We saw that we were not wrong in our assumption after the first project we did together, and then we preferred to walk together in many of our new projects with the reference of this project. UNIQ works with a holistic approach, from training needs to career plans, from the technological devices you will use to the tools and rules you should use while drawing your processes. Instead of a consultancy approach that takes with suggestions and action lists and says 'if you do this, everything will be fine,' Unique searches for a solution by going into the smallest details of the processes, taking responsibility and action in with the operation. I recommend it to all companies that want to get a consultancy service that will solve the problem."

” ‘’There is hardly any other company in this market segment that mirrors the level of expertise that UNIQ brings to each project they have done for SunExpress. We know our bi-national setup is difficult to grasp, they got it right from the first minute.
The UNIQ team does not sugarcoat. If they see an issue, they will report it, frank, open, honest. Plus they always will point out potential ways to a solution.
…They are experts, they are professional and they are fun to work with.’’

”  "Since it was a company that we have heard about their successful work in call centers from the industry, we figured working with UNIQ would be beneficial for our Telemarketing team, where we aim to increase efficiency.
The performance increase of our team at the end of the program had a positive impact on our company's profitability. In addition, our team was able to work more motivated thanks to the trainings and coaching they received. We recommend our business partner, whose positive effects we have seen in the expert training team and process management."