IVR Redesign

IVR Redesign

A purposefully designed and optimized IVR (Interactive Voice Response) service has great importance in the correct and desired representation of brands and products. A user-friendly service with clear and understandable language indicates that the customer's time is respected, making positive contributions to the customer experience.
 
At UNIQ, we make evaluations and suggestions for the optimization of IVR by focusing on call flows and self-service competencies. We carry out the redesign and optimization of IVR services of companies. We also make a comprehensive assessment of the technologies and processes in use and offer suggestions for introducing new technologies when necessary.

At the end of the program:

  • We enable you to focus on customers' needs and provide a customer experience that matches those needs.
  • We help you to fortify your customer loyalty with a better customer experience.
  • Based on positive customer feedback, we accelerate your attainment of a structure that increases its revenues.
  • We make your processes operate more efficiently.
  • On top of operational efficiency, we contribute to come up with new alternatives for savings.
  • We enable you in the development of new sales opportunities.

UNIQ Training and Consultancy Services