MENU
UNIQ Consultancy
HOME
ABOUT
Who Are We
History
Methodology
Our team
SERVICES
Contact Center
Pinpoint Consultancy Programs
Contact Center Holistic Operational “Health Check”
Employee Loyalty and Motivation
RFP Preparation / Partner Selection and Management
Revenue Increase and Recovery Techniques
IVR Redesign
Performance Management and Target System
Workforce Management and Modeling (WFM)
Customer Experience
Voice of Customer
UNIQ Quality Assessment Program
Speech Analytics
VOC (Voice of Customer) Strategy
Pro Trainings
Effective Contact Center Management
Contact Center Fundamentals and Dynamics
Contact Center Efficiency Management Training
Contact Center Objectives (KPI) and Holistic Performance System
WorkShops
Other Trainings
CORPORATIONS
BOT
RPA/RDA
ClickLearn - Digital Adoption
Digital Transformation
REFERENCES
Corporations
Rewiews
FROM US
Publications
Blog
CONTACT
TÜRKÇE
|
SERVICES
|
CONTACT CENTER
Contact Center Holistic Operational “Health Check”
Contact Center Holistic Operational “Health Check”
We evaluate the services provided by Contact Centers objectively, ensuring that bottlenecks are identified, data are analyzed in detail, and identify improvement areas.
At the end of the program:
We approach the events with the lens of "development and improvement, questioning opportunities and alternatives."
We objectively present the current practices under topic titles.
Rather than strengths and positive practices, the report includes observations that can form the basis of opportunities for improvement and optimization.
We summarize the details obtained, highlighting the opportunities for improvement and optimization.
By evaluating the prominent opportunities in the impact and effort matrix, we show which actions can be taken quickly and bring more impact.
TDPL
Please register to be informed about all our innovations and developments.
Send
UNIQ Training and Consultancy Services