RFP Preparation / Partner Selection and Management

RFP Preparation / Partner Selection and Management

Thousands of calls and sales are required to be served from Contact Centers. Thousands of end-users and many pending emails create huge workloads. Making the right outsourcing decision and making the right choice from the start is critical for retaining customers who are the most valuable asset of corporations and improving loyalty to the brand/product.

At the end of the program:

  • Writing the invitation to tender document (RFP),
  • Collecting and analyzing RFP responses,
  • To shape the content together and to produce the best model by holding meetings with the contractor candidates,
  • Contractor selection,
  • Preparing the contract for the contractor,
  • Providing support during the negotiation phase on issues such as the scope of the work related to the contract.

UNIQ Training and Consultancy Services