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THE 2nd EDITION OF THE "THE TRUTH ABOUT CONTACT CENTERS" IS AVAILABLE ONLINE!



Establishing, running, and maintaining a Contact Center is a very complex process in this industry, where people and technology are heavily integrated. This book consists of various articles written in light of Alp Kohen's observations, experiences, and expertise over the years and presents facts about Contact Centers.

THESE WALLS HAVE EARS! "
What You Need to Know About Contact Centers



"These walls have ears!", written by Alp Kohen and Pembe Candaner, is an introductory book for those who work in Contact Centers or who want to learn more and understand about Contact Centers. The book is a reminder of what an important job the Contact Center employees are doing in their field.

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