Alp Kohen

Founder - Manager

Specialized in international platforms in creating Contact Center and Telesales Management, Customer Service, and Customer Loyalty strategies, Kohen is the founder and manager of UNIQ Training and Consulting.
 
After graduating from Istanbul University, Faculty of Business Administration, Kohen completed his master's degree at the University of Surrey, Department of International Hotel Management in England. He started his career as a corporate sales executive at the Istanbul Conrad Hotel, where he worked between 1992-94. He was promoted to Corporate Sales Manager at the same organization and took an active role in restructuring targets and strategies.
 
Kohen worked as a manager in charge of senior customers and markets at DHL Worldwide Express between 1995-96 and managed the "Sales and Marketing System" project covering the whole of Turkey with full authority. He worked as DHL Turkey Customer Services Manager between 1996-98, undertook the institution's contact center and after-sales services. Kohen developed service quality and standards and implemented Contact Center applications, and carried out the "Customer Loyalty Evaluation and Development" project throughout the same period. Appointed as DHL Netherlands Contact Center Manager in 1998-1999, Kohen took an active role in the strategic decision-making mechanisms of the institution in the Contact Center sector. In addition to being the Sales and Marketing Manager, Kohen took part in establishing sales systems and served as the senior manager of the Contact Center and Telesales units at home and abroad.
 
Along with his Managing Partner position in Sistema Management and Information Solutions company between 2000 and 2007, Kohen provided management consultancy to various companies and consultancy and executive-level training services to many companies, especially Contact Centers.
In 2005, he founded Connect Contact Center Solutions, an outsourcing company, and undersigned successful projects as a solution partner for his customers operating in various industries such as finance, telecommunication, informatics, retailing, and health, both at home and abroad. After making his exit in 2007, Kohen founded UNIQ Training and Consulting in the same year. Kohen writes articles on topics related to contact center management, attends conferences as a key note speaker, provides consultancy services to contact centers at various levels, and develops and presents training programs for executive levels. Alp Kohen is a jury member of the Turkey Call Center Awards committee and has two published books.