BOT

With its solution partner CBOT, UNIQ is ready to provide its services to every industry with its advanced artificial intelligence technology, its expertise in the customer experience field, and all the experience gained through its cooperation with leading companies in their sectors.
 
CBOT brings a new generation perspective to customer service by enabling an end-to-end digital transformation covering all channels, written and audio, with dialogic artificial intelligence.
 
Using the CBOT Platform, a leader in its field, as a solution partner, we provide a solution to the difficulties that traditional customer service models have in meeting customer expectations in using high-level technology in the Contact Center. We aim for higher customer satisfaction, lower operational We strive to provide costs and greater brand loyalty by using dialogic artificial intelligence technology for customer service.
 
In the digitalizing world, it is critical for all companies to meet the increasing customer expectations and work efficiently and effectively, regardless of their industry. Conversational IVR models enriched with artificial intelligence-based chatbots and voice assistants stand out as the most crucial solution worldwide to provide end-to-end holistic and efficient customer service. Gartner estimates that by 2025, 30% of large businesses will have identified the dialogic platform to work enterprise-wide, both for customer service and to improve employee productivity.
 
Chatbots and text or speech-based virtual assistants developed with the technological infrastructure of the CBOT Platform allow customers to receive instant answers to their questions, perform their transactions instantly, and even offer suggestions on specific issues. Therefore, customers meet their expectations through the channels they prefer and are already a part of their daily lives, without waiting or being transferred to a representative, and experience an uninterrupted experience. If necessary, it is always possible to meet with a representative and reach a solution with a human touch.
 
With this human-artificial intelligence collaboration model offered by CBOT, representatives do not have to deal with elementary and frequently repetitive tasks. This way, they can focus on issues that create a more significant added value.

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